1. Booking Confirmation

• Your booking is confirmed once the full service amount has been paid.
• A booking confirmation will be sent to you by email.
• You must agree to this policy before completing payment.

2. Cancellations by the Customer & Refunds

• Cancellation within 24 hours of payment: Full refund, excluding payment processing fees (does not apply to bookings paid for within 72 hours of the service start time)
• Cancellation 7 days (168 hours) or more before the service: Full refund, excluding payment processing fees
• Cancellation less than 7 days but at least 72 hours before the service: Refund minus a cancellation fee of 30% of the amount paid
• Cancellation less than 72 hours but at least 24 hours before the service: 50% of the amount paid is refunded
• Cancellation less than 24 hours before the service, or no-show: No refund

3. Rescheduling

• You may reschedule once free of charge up to 72 hours before your service, subject to the designer's availability.
• A second or subsequent reschedule, or any reschedule requested less than 72 hours before the service, is treated under the same terms as a cancellation in Section 2.
• If you cancel after rescheduling, the cancellation fee is calculated based on your original booking date.

4. No-shows & Late Arrivals

• If you arrive 15 minutes or more after the start time without prior notice, your booking will be treated as a no-show and cannot be refunded or rescheduled.
• If you arrive late, your service time may be shortened due to subsequent bookings. No partial refund will be provided in this case.

5. Cancellations by KBT or the Salon

If your service cannot proceed due to circumstances on the part of the designer or the salon, you may choose one of the following:

• A full refund
• Rescheduling to an alternative date
• Changing to a designer of equivalent level

If you choose a full refund, you will receive additional compensation equal to 10% of the amount paid. This compensation may be provided as KBT credit.

6. Force Majeure

• For verifiable circumstances such as flight cancellations, natural disasters, or hospitalization, we will support one reschedule free of charge.
• Refunds in such cases are reviewed individually.

7. Service Not Possible on the Day

• When booking, you must inform us of any conditions that may affect your service, such as skin conditions or allergies.
• If such conditions were not disclosed in advance and the designer determines on the day that the service cannot be performed, it will be treated as a cancellation by the customer.

8. Non-refundable Included Services

• If a pre-consultation has already taken place or digital deliverables have already been sent, those portions are non-refundable.

9. Service Results

• Inquiries about service results are handled separately from this cancellation and refund policy.
• Inquiries received within 7 days after your service will be handled in accordance with the salon's aftercare policy.
• If physical harm results from the service, the business will be responsible for restoring your condition, and where restoration is not possible, will compensate you for damages.

10. Refund Method

• Refunds are processed to your original payment method within 3 business days of the date your cancellation is received. The actual time it takes to appear may vary depending on your card issuer.
• Differences caused by exchange rate fluctuations or card issuers' foreign transaction fees are not compensated.

11. How to Cancel or Reschedule

• Cancellation and rescheduling requests are accepted only by email or through a channel designated by KBT.
• All requests are applied based on the time KBT receives them.